Shipping Policy
Last Updated: 30/10/2023
At Rafaelo Mobilia, we strive to provide our customers with a seamless shopping experience, and that includes reliable and efficient domestic shipping within the UK. Please take a moment to review our shipping policy to better understand how we handle the shipping of your orders.
Order Processing
-
Order Processing Time: We process orders within 1-2 business days from the time they are placed. Please note that orders are not processed on weekends or holidays.
-
Order Confirmation: You will receive an email confirmation when your order is placed, and another email when it is shipped. Please make sure to provide a valid email address when placing your order.
Shipping Methods
-
Domestic UK Shipping (Excluding Northern Ireland): We offer shipping to addresses within the United Kingdom, excluding Northern Ireland. We use various courier companies for all domestic shipments. You can choose from the following shipping options:
- Standard Shipping: Estimated delivery within 3-5 business days.
Shipping Rates
We offer free standard shipping on all our orders.
Order Tracking
Once your order is shipped, you will receive a tracking number via email, allowing you to track the progress of your package. If you have any issues with tracking your order or haven't received a tracking number, please contact our customer support team via our contact form.
Lost or Stolen Packages
If you believe your package is lost or stolen, please contact us immediately. We will work with the carrier to initiate an investigation. We are not responsible for packages that have been confirmed as delivered to the address provided during the checkout process.
Returns and Refunds
For information on returns and refunds, please refer to our Return and Refund Policy.
Contact Information
If you have any questions or concerns about our shipping policy, please contact us at:
info@rafaelomobilia.com
Policy Changes
We may update this shipping policy from time to time to reflect changes in our business practices or in response to customer feedback. We encourage you to review this policy periodically for any updates.
Thank you for shopping with Rafaelo Mobilia!